How Prismacolor handles B2B inquiry information.
This policy explains how information submitted through the website may be used to respond to product, quote, sample, documentation, or program planning requests. Prismacolor collects only the information needed to understand the inquiry, route it to the right business contact, and support follow-up communication.
Information We Collect
Inquiry forms may ask for your name, organization, contact details, program type, estimated volume, product interest, and project notes. If you share purchasing deadlines, grade bands, reseller channel details, or documentation requirements, that information is used to prepare a more useful response.
How Information Is Used
Submitted information may be used to answer your request, prepare quote guidance, coordinate samples, identify relevant product families, and improve future B2B support. Prismacolor does not need sensitive personal information to respond to typical business inquiries, and you should not include private student or employee data in the message field.
Sharing and Retention
Information may be shared with authorized team members or channel partners when needed to respond to the request. Records may be retained for business follow-up, legal compliance, and service improvement. You may request correction or removal of inquiry information when applicable by contacting the program desk.
Your Choices
You may choose how much project context to provide, but limited details may require additional follow-up before a quote or recommendation can be prepared. You may ask Prismacolor to update contact details, stop routine follow-up, or clarify how a submitted request is being handled. When a request is connected to an active order, bid, or service conversation, some records may need to be retained to document the business relationship and response history.
Security
Reasonable administrative and technical measures are used to protect inquiry records. No online system can be guaranteed against every risk, so buyers should use the form for business context and avoid uploading confidential bid attachments unless a secure exchange method has been confirmed.